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Return Policy
GENERAL RETURN POLICY:
The Sales Manager must authorize all returns or exchanges.
1. Log In to Your Account: If you don't have a password, use the email verification method: Enter your email, receive a six-digit code, and input it to access your account.
2. Locate Your Order: In your account, find the order you want to return and click "Request Return".
3. Submit the Request: Click "Request Return." The store will review it (Management can approve or decline based on policy).
4. Ship the Item Back: If approved, you'll get an email with shipping instructions. Pack the item securely and ship it back.
All items returned require prior authorization, and must be in original packaging, packed in the same manner as you received it and in new condition with a copy of invoice. Items that are returned within thirty (30) days of purchase will receive a full refund, or exchange. No refund of shipping charges on returned items. No item will be accepted for return after 30 days. Items that must be made or custom modified, including boat shafts, inboard propellers and modified propellers, etc.. are not returnable. SPECIAL NOTE: Inboard Propellers are not returnable as they are stocked in a factory pilot bore and are machined to your boats shaft size. It is the customer's responsibility to provide accurate propeller bore demensions. Inboard Propellers are purchased at the risk of the consumer and as such are advised to make sure the size and dimensions are correct for their boats requirements.
Lauderdale Propeller along with Michigan Wheel Corporation and Solas Science & Engineering Co., Ltd. does not take part in an outboard exchange policy. Once an Outboard Propeller is used in the water, the propeller is no longer returnable for credit or exchange, unless the propeller was incorrectly sized by Lauderdale Propeller, Inc representative based on accurate information in regards to engine and boat use.
The original manufacturer warrants defective products. Lauderdale Propeller does not imply or express any guarantee an/or warranty other than provided by the manufacturer.
All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
All returned merchandise must be received by Lauderdale Propeller in re-saleable condition, unless the merchandise is found to be defective. Any return that does not meet this criterion is subject to a minimum restocking fee of 15%. Please note our return policy for electronics under the Electonics Warranty Information Section
All returned merchandise must be received by PropellerDepot.com within 60 days of purchase. Otherwise a transaction fee charge of 3% is administered, in addition to any other re-stocking fee charges that may apply.
CUSTOMER RETURNS:
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by Lauderdale Propeller or the merchandise is defective.
Return shipments to:
Lauderdale Propeller
2990 W State Road 84
Fort Lauderdale, FL 33312 USA
All returns must accompany the RGA# given by sales manager. Any returns sent without an RGA# will be sent back at the customer's expense.
REFUND FOR CREDIT OR EXCHANGE:
Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
Any form of reimbursement is consistent with the original method of payment.
For Solas Propeller purchases, Solas states that all warranty claims must be shipped back to distributor and will be inspected by Solas in Tampa FL for inspection. Solas will not pay for any shipping in a warranty claim. Solas will only cover the propeller due to manufactures defect for a period of 1 year.
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